How we weight the questions:

Area	Factor	Current Weight	Why we weighted it this way	If we lower it…	If we raise it…
Download	Number of users	5 per user group	More people use the line at the same time	Cheaper plans recommended sooner	Larger households pushed to faster plans
	Number of devices	4 per device group	Devices constantly compete for bandwidth	Device-heavy homes stay on slower plans	Smart homes pushed up faster
	Main internet usage (streaming)	5 per level	HD / 4K streaming drives buffering complaints	More tolerance for buffering	More aggressive speed upgrades
	Online gaming	4 per level	Gaming is sensitive to instability	Gamers land on cheaper plans	Gamers pushed to higher tiers
Upload	Work from home (WFH)	6 per level	Video calls & uploads fail quickly on low upload	More WFH users on entry/mid plans	Safer WFH recommendations
	Main usage (calls / video)	4 per level	Video calls increase upload load	Fewer upload-driven upgrades	More protection for callers
	Online gaming	2 per level	Upload affects latency, but less than download	Gaming relies mostly on download	Gaming stability prioritised
Budget	Budget choice	Hard limit	We don’t recommend outside stated comfort	Performance-first bias	Budget-first bias
Decision rule	Final package selection	Smallest package that meets demand	Avoids overselling while preventing frustration	Risk of under-speccing	Risk of overselling

Help me choose